West Penn Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does West Penn Hospital save lives? 4% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at West Penn Hospital	National Average
Heart Attack	11.7%	12.6%
Heart Failure	12.3%	11.8%
Pneumonia	17%	18.2%

Infectious Disease at West Penn Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	7
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	6

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 8m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: VERY GOOD



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

West Penn Hospital Stories

Share your experience

Jun 07, 2026, 6:25 PM
Mount Nittany Medical Center: "I took my 44 yr old son to the Er this morning. He has been staying with me for a few weeks. He suffered an injury in March causing him to be unable to work anymore. He did not have any insurance at the time. He was told initially that it was a severely damaged rotator cuff and other muscle injuries. He applied for Medicaid and was finally approved a few days ago. The last couple of days he has stumbled and in attempting to catch himself, he hurts his shoulder even more. I think his center of balance is off due to the way he hugs his arm against his torso. Long story short, he allowed me to take him in hoping to get some kind of relief. All they did was an x-ray saying he did not break any bones. It was a bit of a frustrating experience. He asked the nurse at the nurses station to please bring him his discharge papers so we could go home. After hearing her using rather unprofessional language (his room was directly across the hall from the nurses station) he did not hesitate to use similar language with her. She told him she would bring it as soon as the Dr signed off on it. The Dr already indicated that she had signed off. The nurse them treated him very unprofessionally. She was very nasty and mean spirited in her treatment with him. I know it's not her fault that he didn't get more relief than just being told what is not wrong with your shoulder, but nurses should exhibit a much more compassionate, caring demeanor. She just gave us the impression that she hates her job and would rather not deal with people." - Ruth

Jan 27, 2026, 1:50 AM
Thomas Jefferson University Hospital: "I have been waiting almost 13 hours in the ER at Jefferson Torresdale" - A

Jan 27, 2026, 1:09 AM
Thomas Jefferson University Hospital: "I have been waiting almost 13 hours in the ER at Jefferson Torresdale" - A

Dec 31, 2025, 8:02 AM
Thomas Jefferson University Hospital: "I have been waiting in the ER for 7 hours" - Jeff

Dec 03, 2025, 10:04 PM
Lehigh Valley Hospital - Dickson City: "Was very impressive when I was there for an emergency in Jan. 2023.
Recently took my son there on 3 Dec. 2025, for pains he was having.
Place has really deteriorated. The best way I can put it is that
it's been "Scrantonianized". Noticeably lacking in efficiency and
professionalism. Doctor on duty was like a surly clerk at a 7/11.
Would not recommend." - Jeffrey

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