Mercy Gilbert Medical Center Ratings

3555 South Val Vista Drive
Gilbert, AZ 85297
Phone: (480) 728-8000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Mercy Gilbert Medical Center save lives? 4% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Mercy Gilbert Medical Center	National Average
Heart Attack	15.3%	12.6%
Stroke	14.6%	13.9%
Heart Failure	11.4%	11.8%
Pneumonia	17.3%	18.2%

Infectious Disease at Mercy Gilbert Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	5
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	1

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 36m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients
Rooms and facilities are usually clean

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Mercy Gilbert Medical Center Stories

Mar 16, 2022, 12:56 AM
Mercy Gilbert Medical Center: "Feel like passing out & heart racing " - Isabella

Jun 27, 2016, 8:27 PM
Mercy Gilbert Medical Center: "Gilbert, AZ Mercy Hospital.
I've been wating a day and a half, in their hospital, for an MRI. Told they prioritize patients on the list. No food allowed now for 24 hrs. Should've picked a bigger hospital with more equipment. Tried to spend my money locally. Should've went with a bigger hospital. I'm sure my insurance will get billed for an extra stay day for me." - Kevin

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