Banner Desert Medical Center Ratings
1400 South Dobson Road
Mesa, AZ 85202
Phone: (480) 412-3000
Mesa, AZ 85202
Phone: (480) 412-3000
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Banner Desert Medical Center save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Banner Desert Medical Center | National Average | |
|---|---|---|
| Heart Attack | 13.7% | 12.6% |
| Stroke | 14.8% | 13.9% |
| Heart Failure | 9.5% | 11.8% |
| Pneumonia | 17.5% | 18.2% |
Infectious Disease at Banner Desert Medical Center
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 39 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 11 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 4h 16mSerious cases where patients are admitted wait 3 hour and 52 minutes delay before admission to their room.
Patient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
No consistently positive ratingsNegative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Nurses often fail to communicate
- Doctors often fail to communicate with patients
- Patients often don't receive help when they request it
- Facilities are sometimes dirty
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Banner Desert Medical Center Stories
Apr 13, 2023, 2:10 AM
Banner Desert Medical Center: "So far 6 hour wait time and CT scans backed up longer….I think they want us to stay the night???? but this ain’t no Motel 6" - Charles
Apr 18, 2022, 4:47 AM
Banner Desert Medical Center: "Have been here twice for my children
1st broken arm = 7 hours for X-ray and sling
2nd 3 month old uncontrollable vomiting = going on hour 7 still here still waiting." - Nicholas
Dec 30, 2021, 4:01 PM
Banner Desert Medical Center: "left after waiting for 3 hours" - Harley
Nov 13, 2019, 12:26 AM
Banner Desert Medical Center: "Terrible inpatient experience at Banner Desert! I'm typing this as an inpatient. Staff are barbaric and only worried about making their jobs easier instead of the patient. I have laid crippled in bed for 3 days now and tonight I feel unsafe and violated. I'm in tears because I feel as if I'm being held prisoner. This is not right." - Hector
