Va New Mexico Healthcare System Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Va New Mexico Healthcare System save lives? 14% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Va New Mexico Healthcare System	National Average
Heart Attack	11.7%	12.6%
Heart Failure	8.3%	11.8%
Pneumonia	17.5%	18.2%

Infectious Disease at Va New Mexico Healthcare System

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	Not Available
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	Not Available

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 0h 0m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: VERY GOOD



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Va New Mexico Healthcare System Stories

Share your experience

Jun 09, 2026, 10:06 AM
Memorial Medical Center: "My wife is an RN employed at MMC. She was recently admitted to MMC for a surgical procedure to drain an abdominal abscess. Following the procedure our primary care doctor ordered a CT scan as a follow up. The scan was ordered through MMC. She has been in unbearable pain for over a week waiting for the results of the CT scan. She recently consulted with a GI physician regarding a colonoscopy. He advised against it until the results of the CT scan, this was four days ago. To top it all off we were asked to pay over $600 for the follow up CT scan because of some “deductible issue” with our medical insurance (which is through her employment at MMC). My concern is the fact that this could potentially be a life-threatening problem, but whoever is responsible for providing the results of the CT scan are dragging their feet. If this is how MMC treats a lifelong and dedicated employee, how must they treat the average patient? The problem isn’t with the healthcare, it’s with the slow, measured bureaucracy that NEVER takes into consideration the human side of healthcare. I’m VERY interested to know if the MMC CEO, Mr. Knox would abide by this totally lax attitude if it came to the healthcare of his own family!" - Michael

Sep 19, 2024, 8:35 AM
Unm Hospital: "I took my brother to the ER one week after having surgery due to some concerns, and the ER was recommended by his surgeon's office. The waiting room was a dirty mess. The staff was RUDE and uncaring. Got there about 3:30 pm, at some point they drew blood and took him for a CT scan, then sat him back in the waiting room. At 8:44 they hollered his name and then told us they called him 3 times and we didn't answer so they had to put him back in the registration que. NOT TRUE, we never left the waiting room, and no one had called us until then. I tried speaking to the nurse and she totally ignored me, would not give me her name and her badge was turned where you could not see it. When we did finally get back hours later, the dr said there were no rooms and was just going to see us in the hallway. As a patient was leaving a room, he asked the nurse if the room was free, she said yes, and he took us in there without having the room sanitized. Overall, it has been the worst medical experience I have ever encountered, I understand it is busy but the dirtiness and no respect for patient privacy is a big concern. A person could die waiting in that place or catch something they didn't go in with. DO BETTER UNMH ER!" - Chris

May 16, 2023, 5:13 AM
Presbyterian Hospital: "The worst hospital. Staff in the ER doesnt know how to triage, people with serious conditions wait well over 4 hours before being seen. People with debillitating pain are overlooked as well as children. The staff in the ER is completely incompetent. Not to mention yhe antiquated ER. No point of care testing in the ER to speed up payient care and the security team is so unprofessional talking internal business loud where patients can hear. Go to Lovelace. This is not the hospital to entrust your life or family members to. I had to listen to patients scream and moan in pain while being overlooked and not cared about. Whats the purpose of triage?" - Darrin

Jan 03, 2023, 7:12 AM
Presbyterian Hospital: "Wife had a possible heart attack. Wait so far has been 13 hours " - Jim

Dec 29, 2022, 11:25 AM
Presbyterian Hospital: "I waited 17 hours at Pres downtown. After finally complaining & very I'll, I've been taken to a ER room, but there are no patient rooms available!" - Cindy

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