Unity Hospital Ratings

1555 Long Pond Road
Rochester, NY 14626
Phone: (585) 723-7000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Unity Hospital save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Unity HospitalNational Average
Heart Attack11.7%12.6%
Stroke13%13.9%
Heart Failure12.7%11.8%
Pneumonia17.9%18.2%



Infectious Disease at Unity Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
31
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
6



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 5h 7m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Nurses often fail to communicate
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Unity Hospital Stories



Sep 11, 2024, 3:26 PM
Unity Hospital: "7/22/24 Was having severe pain in my chest and upper stomach area. Called my doctor's office and was told to go to ER at Unity. When I arrived, 3 staff members at window were talking to me and one of them took my blood pressure 3 times while I stood at the window with my arm hanging down. She said my blood pressure was 204/100 and then told me to sit in waiting area. Then she came back and did an EKG. Then another nurse did a blood draw. Each time I was directed back to the waiting room. After a while, they took my BP again while I was seated in the waiting area between 2 other people. It was 201/100.I asked if they could do it in a more private area and was told there were no private areas. After that, I waited over 2 hours and no one seemed concerned about my BP so I decided to leave. My BP has never been higher than 130/70. By then it was 11:30 AM. Another lady told me she had been waiting since 1:30 AM. I went to my doctor's office nearby. They did another EKG and my BP registered as 140/70. My insurance company was charged $1800 for the ER visit and nothing was done. I understand that BP over 180 is a serious emergency but apparently not at Unity." - Mary

Mar 18, 2024, 1:08 AM
Unity Hospital Of Rochester: "been here for 2 year old going on 7 hours now" - rob

Dec 17, 2021, 1:00 AM
Unity Hospital Of Rochester: "Triage rooms and waiting areas need to be cleaned. They are not taking illness very serious at Unity. They don’t clean or disinfect in the triage rooms between patients. The floors are filthy. " - T.Z

Feb 27, 2020, 12:03 AM
Unity Hospital Of Rochester: "This hospital is awful!!!" - upset


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