San Antonio Regional Hospital Ratings

999 San Bernardino Road
Upland, CA 91786
Phone: (714) 985-2811

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does San Antonio Regional Hospital save lives? 15% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at San Antonio Regional Hospital	National Average
Heart Attack	11%	12.6%
Stroke	11.5%	13.9%
Heart Failure	10.9%	11.8%
Pneumonia	15.7%	18.2%

Infectious Disease at San Antonio Regional Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	24
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	2

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 49m

Serious cases where patients are admitted wait 8 hour and 17 minutes delay before admission to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Doctors usually communicate well with patients

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Nurses often fail to communicate
Patients often don't receive help when they request it
Facilities are sometimes dirty

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

San Antonio Regional Hospital Stories

Mar 28, 2022, 8:28 PM
San Antonio Community Hospital: " wait time, to see 2nd triage 2 1/2 hours, was given a pain pill then waited another 3 1/2 hours to see MD" - susan

Feb 01, 2020, 10:23 PM
San Antonio Community Hospital: "Been waiting here over 3 hours. This is crazy. In pain, bleeding. Don’t seem to care " - Hurting

Nov 19, 2019, 4:42 PM
San Antonio Community Hospital: "Wife in severe pain diverticulitis bleeding 5 days. Can’t stand up straight. Been here 2 hours been told maybe 3-4 hours more. Not right. " - Gail

Oct 24, 2019, 3:45 AM
San Antonio Community Hospital: "Worse ER experience. San Antonio hospital ER name should be lazy Ass room.
You can bet your like you will seen before you die with pain and suffering. There should be a person(intelligent person) who can figure out how to prioritize patients. My Mother a cancer patient in pain , bleeding, but over 3 hours no one is doing nothing. " - ABDUL

Oct 24, 2019, 3:45 AM
San Antonio Community Hospital: "Worse ER experience. San Antonio hospital ER name should be lazy Ass room.
You can bet your like you will seen before you die with pain and suffering. There should be a person(intelligent person) who can figure out how to prioritize patients. My Mother a cancer patient in pain , bleeding, but over 3 hours no one is doing nothing. " - ABDUL

Oct 24, 2019, 3:41 AM
San Antonio Community Hospital: "Worse ER experience. San Antonio hospital ER name should be lazy Ass room.
You can bet your like you will seen before you die with pain and suffering. There should be a person(intelligent person) who can figure out how to prioritize patients. My Mom a cancer patient in s" - ABDUL

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