Rochester General Hospital Ratings
1425 Portland Avenue
Rochester, NY 14621
Phone: (585) 922-4000
Rochester, NY 14621
Phone: (585) 922-4000
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Rochester General Hospital save lives? 10% better than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Rochester General Hospital | National Average | |
|---|---|---|
| Heart Attack | 11.3% | 12.6% |
| Stroke | 14% | 13.9% |
| Heart Failure | 11.2% | 11.8% |
| Pneumonia | 14.9% | 18.2% |
Infectious Disease at Rochester General Hospital
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 45 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 10 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 3h 41mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
Some patients praise:- Doctors usually communicate well with patients
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Nurses often fail to communicate
- Patients often don't receive help when they request it
- Facilities are sometimes dirty
- Rooms were often noisy at night
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Rochester General Hospital Stories
Nov 15, 2021, 2:18 AM
Rochester General Hospital: "The staff steals your things along with your money" - Donna
Dec 01, 2020, 12:39 PM
Rochester General Hospital: "RGH is the worst hospital in Rochester there staff is rude and they don't do anything except sit down and talk all shit long" - Brian
