Progress West Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Progress West Hospital save lives? 6% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Progress West Hospital	National Average
Heart Attack	12.7%	12.6%
Stroke	12.6%	13.9%
Heart Failure	12%	11.8%
Pneumonia	16.1%	18.2%

Infectious Disease at Progress West Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	3
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	0

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 20m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Progress West Hospital Stories

Share your experience

May 02, 2023, 11:51 PM
Progress West Healthcare Center: "Nobody in the ER does anything. People waiting hours and hours with no idea of when they’ll be seen. Shemale named Mariel smirked at me when I emphasized my risk of having a seizure- as if she’d be happy to see this happen- then spoke the words “I don’t care.” In the ER at 7pm and asked if I would still be there in the morning- nobody could answer this seemingly simple question. Twelve hours? A simple “probably not” or “unfortunately maybe” would suffice, but nope, nobody knows anything!
This is NOT typical of BJC. " - Jennifer

May 02, 2023, 11:51 PM
Progress West Healthcare Center: "Nobody in the ER does anything. People waiting hours and hours with no idea of when they’ll be seen. Shemale named Mariel smirked at me when I emphasized my risk of having a seizure- as if she’d be happy to see this happen- then spoke the words “I don’t care.” In the ER at 7pm and asked if I would still be there in the morning- nobody could answer this seemingly simple question. Twelve hours? A simple “probably not” or “unfortunately maybe” would suffice, but nope, nobody knows anything!
This is NOT typical of BJC. " - Jennifer

Dec 13, 2021, 9:50 PM
Progress West Healthcare Center: "Agree with previous comments, horrible communication, treacherous wait times and no compassion " - Michael

Mar 26, 2021, 11:35 AM
Progress West Healthcare Center: "I was so disappointed at this ER, when I first came in a man was on the floor in pain, another patient had to tell the desk, and his chair was right in front them, they seem to careless, I should have left then. I came in with chest pain and right arm change. I wasn't treated for my arm at all, pain more in my arm and several bruising on that arm they x-ray my chest and cat scanned my chest, I ask about the die going into that arm and my arm got worse and the pain, they game me pain meds, opioids and sent me home told by charge nurse I couldn't stay I was worse off leaving them when I came in, they actually laughed at my pain. Was there 6 hours saw Doctor a totally 2 times 5 min. I felt like my race played a part and that I was on disability. They shouldn't be in business the worse!!!" - Linda

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