Palmdale Regional Medical Center Ratings
38600 Medical Center Drive
Palmdale, CA 93552
Phone: (661) 382-5000
Palmdale, CA 93552
Phone: (661) 382-5000
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Palmdale Regional Medical Center save lives? 8% worse than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Palmdale Regional Medical Center | National Average | |
|---|---|---|
| Heart Attack | 14.5% | 12.6% |
| Stroke | 13.4% | 13.9% |
| Heart Failure | 11.3% | 11.8% |
| Pneumonia | 22.5% | 18.2% |
Infectious Disease at Palmdale Regional Medical Center
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 13 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 1 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 3h 28mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
Some patients praise:- Nurses usually take time to communicate well
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Doctors often fail to communicate with patients
- Patients often don't receive help when they request it
- Facilities are sometimes dirty
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Palmdale Regional Medical Center Stories
Jul 09, 2020, 12:50 PM
Palmdale Regional Medical Center: "This was the worst experience. I have visited the ER 2 times )once for myself and once for husband) and each time the wait was 8 hours before ever being taken back. No check in to see if condition was worsening. The staff seemed uninterested and distracted. On my visit I listened to the Patient Access Rep plan her drinking activities that were to take place after her shit ended at 11:30pm that night. The language she used was vulgar and very unprofessional. Once I did make it to the back, the RN’s were kind, Once seen by the ER doctor, it took another 1.5 hours to be discharged. I arrived at 7:05pm and was taken back to a bed at 3:15am and discharged at 4:50am. Considering the importance of Press Ganey scores, it blows me away at how this department is run. I pray I will never have to come here for any other visits. I will drive to Valencia or Pasadena where I know excellent care is given. I would ask that the Executive Management Team re-evaluate the effectiveness of this department and check the alignment with the Core Values of Palmdale Regional Medical Center." - Kellie
Jul 09, 2020, 12:50 PM
Palmdale Regional Medical Center: "This was the worst experience. I have visited the ER 2 times )once for myself and once for husband) and each time the wait was 8 hours before ever being taken back. No check in to see if condition was worsening. The staff seemed uninterested and distracted. On my visit I listened to the Patient Access Rep plan her drinking activities that were to take place after her shit ended at 11:30pm that night. The language she used was vulgar and very unprofessional. Once I did make it to the back, the RN’s were kind, Once seen by the ER doctor, it took another 1.5 hours to be discharged. I arrived at 7:05pm and was taken back to a bed at 3:15am and discharged at 4:50am. Considering the importance of Press Ganey scores, it blows me away at how this department is run. I pray I will never have to come here for any other visits. I will drive to Valencia or Pasadena where I know excellent care is given. I would ask that the Executive Management Team re-evaluate the effectiveness of this department and check the alignment with the Core Values of Palmdale Regional Medical Center." - Kellie
Jan 04, 2020, 2:03 PM
Palmdale Regional Medical Center: "2 experiences here both serious emergencies my last trip here with strangukated hernia took 13 hours to be admitted.This time with my really sick baby been here 7 hours and. ounting this is the worst money hingry scam fake hospital i recomend driving the extra hiur to save you time.This Place should be bulldozed." - tyler
Jul 23, 2016, 6:41 PM
Palmdale Regional Medical Center: "Worst experience of my life at palmdale regional hospital. I waited for 7 hours at the ER until I was seen by a doctor, all awhile I'm at severe pain. The ER was full with about 100 non emergency patients. Hospital policy is first come first served with no regards to the severity of the medical condition. Only 6 beds for the 100 ER patients, and you cannot get in until one is leaving. Once I got a bed it was another 6 hours until I finally got out of there. Needless to say I will never be back." - NATHAN
