Memorial Hermann Memorial City Hospital Ratings

921 Gessner
Houston, TX 77024
Phone: (713) 242-3000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Memorial Hermann Memorial City Hospital save lives? 8% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Memorial Hermann Memorial City HospitalNational Average
Heart Attack12.3%12.6%
Stroke14.1%13.9%
Heart Failure10.1%11.8%
Pneumonia16%18.2%



Infectious Disease at Memorial Hermann Memorial City Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
14
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
6



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 4h 18m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Nurses often fail to communicate
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Memorial Hermann Memorial City Hospital Stories



Oct 25, 2022, 10:33 PM
Memorial Hermann Memorial City Medical Center: "So far 5 1/2 hours and still waiting" - Vicky

Sep 07, 2022, 2:02 AM
Memorial Hermann Memorial City Medical Center: "6 hours and still waiting. " - Valerie

Jul 14, 2022, 8:47 AM
Memorial Hermann Memorial City Medical Center: "Been here for 12 hours in the waiting room. Others have been here 18+ hours. A lot of those people left this ER out of frustration for long wait times" - William

Feb 17, 2022, 6:15 PM
Memorial Hermann Memorial City Medical Center: "Been in the waiting room for 3 hours 16 minutes and still counting. " - Jimmar

Jun 24, 2021, 5:36 PM
Memorial Hermann Memorial City Medical Center: "My daughter has been waiting since 12:30pm with facial, neck both shoulder swelling Dx of Sickle Cell, Dvt with swelling around her port no one examined her symptoms as of 4:31pm only vials was taken. I was on the phone with her twice when she reported her condition based getting worse both nurses told her to bare with them they are very busy. I would think not being able to breathe and swelling will be considered an emergency. At least someone could have looks at her swelling and monitor her breathing until they can get her to see a doctor but she have been sitting inthe waiting room for help. I live out of town so I'm worried and feel helpless with my 24 years daughter suffering and scared to ask her help again because she feels no one cares about her sickness." - Catreena

Apr 12, 2021, 11:58 PM
Memorial Hermann Memorial City Medical Center: "been waiting almost 6 hours now" - addams

Apr 12, 2021, 11:57 PM
Memorial Hermann Memorial City Medical Center: "been waiting almost 6 hours now" - addams

Feb 09, 2021, 10:35 PM
Memorial Hermann Memorial City Medical Center: "Wait time is >4 hours each time " - Arun


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