Memorial Hermann Hospital System Ratings

1635 North Loop West
Houston, TX 77008
Phone: (713) 448-6796

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Memorial Hermann Hospital System save lives? 3% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Memorial Hermann Hospital System	National Average
Heart Attack	13.9%	12.6%
Stroke	13.5%	13.9%
Heart Failure	9.8%	11.8%
Pneumonia	17.5%	18.2%

Infectious Disease at Memorial Hermann Hospital System

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	45
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	26

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 44m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients
Rooms and facilities are usually clean

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Memorial Hermann Hospital System Stories

Jul 22, 2023, 10:56 AM
Memorial Hermann Hospital System: "The waiting time to back to an er room is 10 hours.
This is ridiculous especially if my pcp gave orders of a problem" - Reyna

Jul 20, 2023, 7:17 AM
Memorial Hermann Hospital System: "The waiting time to back to an er room is 10 hours.
This is ridiculous especially if my pcp gave orders of a problem" - Reyna

Jul 19, 2023, 11:02 PM
Memorial Hermann Hospital System: "The waiting time to back to an er room is 10 hours.
This is ridiculous especially if my pcp gave orders of a problem" - Reyna

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