Massachusetts General Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Massachusetts General Hospital save lives? 35% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Massachusetts General Hospital	National Average
Heart Attack	10.1%	12.6%
Stroke	12.7%	13.9%
Heart Failure	7.2%	11.8%
Pneumonia	12%	18.2%

Infectious Disease at Massachusetts General Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	288
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	19

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 5h 13m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: VERY GOOD



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Massachusetts General Hospital Stories

Share your experience

Jan 04, 2024, 9:15 PM
Massachusetts General Hospital: "Got to the emergency room an hour ago, got fast tracked, but the general waiting area is packed, I think the wait is longer than 2.5 hours, can’t say for them, it’s much quieter in the fast track area, I will update with a final time when I’m done" - Anon

Jan 04, 2024, 8:12 PM
Massachusetts General Hospital: "Got to the emergency room an hour ago, got fast tracked, but the general waiting area is packed, I think the wait is longer than 2.5 hours, can’t say for them, it’s much quieter in the fast track area, I will update with a final time when I’m done" - Anon

Nov 30, 2022, 5:53 PM
Massachusetts General Hospital: "After being told there were 5 patients ahead of me, I waited an hour to discover there were now 8. Frustrating that I was being bumped down the list, I was allowed a bed for 20 mins and then put in the CDU where I had an uncomfortable chair, and very little check ups. I had a panic response to the medicine and had a hard. Time breathing and had to run down the hall for help because no one was around or coming " - Daniel

Oct 15, 2022, 12:18 PM
Massachusetts General Hospital: "Vimi one of the nurses at the emergency room was super rude. Her attitude was not needed and made us wait longer then we had too. She was rude to other patients as well. My mother asked her simple questions and she would yell at her telling her that it’s an emergency room and everything even though we were really understanding overall horrible service to those who are sick super rude" - Earl

Oct 15, 2021, 11:57 PM
Massachusetts General Hospital: "Horrible. Horrible. Horrible. This is the second time this month I ended up in the ER. The 1st I arrived with an ambulance and after the initial registration was left in pain for 4:30 hrs waiting before I decided to walk out…. I could have stayed home rather than a uncomfortable chair.
The second time I was transferred for a different ER and the same story. I was left for three hours waiting. It’s 11:55 PM and I don’t see the point of waiting " - gerta

Aug 31, 2020, 10:03 PM
Massachusetts General Hospital: "Arrived 3pm
Quickly see then sat for 6 hours waiting for CT scan wish I had gone to another ER" - Nicola

Compare hospitals in Suffolk County