Hurley Medical Center Ratings

One Hurley Plaza
Flint, MI 48503
Phone: (810) 257-9000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Hurley Medical Center save lives? 4% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Hurley Medical Center	National Average
Heart Attack	12.2%	12.6%
Stroke	13.5%	13.9%
Heart Failure	13.7%	11.8%
Pneumonia	14.7%	18.2%

Infectious Disease at Hurley Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	27
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	4

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 4h 2m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Doctors often fail to communicate with patients
Patients often don't receive help when they request it
Facilities are sometimes dirty

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Hurley Medical Center Stories

Dec 15, 2023, 1:25 PM
Hurley Medical Center: "I've been waiting in the waiting room over 4 hrs and the nurse said last night it was a 14 hr wait.So hopefully soon. " - Angela

Nov 19, 2022, 10:01 AM
Hurley Medical Center: "Waited 5 hours in the Er when my son had a broken arm. Never going back" - Gabrielle

Oct 26, 2022, 4:44 PM
Hurley Medical Center: "I've been here 6 hours. In a room with two chairs and a sink. I've been curled on the floor in a ball for the lot of this time. I have covid and I am not allowed to leave the room. In this time not one person has checked on me, moved me and the pediatrics down the hall has refused to acknowledge my existence because I'm not pediatrics. This includes refusing to get me a hat so I can pee in a cup due to a handicap. Refusing to get me a cup of water because I'm not a child. I've felt worse here than I did at home. And at this point I would rather be at home because at least there's common human decency there. " - Shaeanne

Jan 20, 2016, 9:23 PM
Hurley Medical Center: "Brought my daughter in to see the emergency dentist been over an hour and still waiting while they have parents who brought their kids in for emergency lead testing. The staff is poorly trained with what is an actual emergency and what isn't. My daughter is crying in pain and they didn't offer anything for her instead sitting In a waiting room with people faking Ill for lead testing and actual sick kids who have the flu or a cold, as one parent told me her kids don't have a doctor something happens they just come to the er" - Heather

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