Henry Mayo Newhall Hospital Ratings

23845 Mcbean Pkwy
Valencia, CA 91355
Phone: (661) 253-8000

Hospital Type: Acute Care Hospitals
Emergency Services: No

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Henry Mayo Newhall Hospital save lives? 12% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Henry Mayo Newhall Hospital	National Average
Heart Attack	12.2%	12.6%
Stroke	10.5%	13.9%
Heart Failure	9.9%	11.8%
Pneumonia	17.8%	18.2%

Infectious Disease at Henry Mayo Newhall Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	9
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	6

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 32m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it
Facilities are sometimes dirty

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Henry Mayo Newhall Hospital Stories

Jan 09, 2023, 7:09 PM
Henry Mayo Newhall Memorial Hospital: "My husband was taken by ambulance to the ER at 6:30 AM on 1/8/2023. It is now more than 24 hours since he was admitted to the ER and confirmed he needs to be admitted to the hospital. He is still in the ER waiting for a bed with no estimated time for having a room ready for him. I was told by staff that they have 30 people in the ER waiting on rooms. What causes this sort of back up in the ER? I was told poor hospital management. Unacceptable as this is our local hospital with no other choice when 911 is needed for transportation. " - Donna

Jan 24, 2021, 3:32 AM
Henry Mayo Newhall Memorial Hospital: "Came in by ambulance for severe abdominal pain. Was taken off the gurney before seeing any doctor and put in a chair and taken to the waiting room. After 2 hours in acute pain I passed out. Not one nurse came to check on me. A guy waiting helped me up and back in the chair. Was told wait time to be seen is 5-6 hours. I get they are over run but seriously not one person waiting was check on or had anything started. Pain is not a priority nor is possible rupture etc. Very unorganized and uncaring. This is my community hospital... I’m disappointed at best. And I get Covid has changed everything but they could do better. " - Kelly

Jan 24, 2021, 3:32 AM
Henry Mayo Newhall Memorial Hospital: "Came in by ambulance for severe abdominal pain. Was taken off the gurney before seeing any doctor and put in a chair and taken to the waiting room. After 2 hours in acute pain I passed out. Not one nurse came to check on me. A guy waiting helped me up and back in the chair. Was told wait time to be seen is 5-6 hours. I get they are over run but seriously not one person waiting was check on or had anything started. Pain is not a priority nor is possible rupture etc. Very unorganized and uncaring. This is my community hospital... I’m disappointed at best. And I get Covid has changed everything but they could do better. " - Kelly

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