Brigham And Women's Hospital Ratings

75 Francis Street
Boston, MA 02115
Phone: (617) 732-5500

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Brigham And Women's Hospital save lives? 19% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Brigham And Women's HospitalNational Average
Heart Attack9.8%12.6%
Stroke13.4%13.9%
Heart Failure9.2%11.8%
Pneumonia15.1%18.2%



Infectious Disease at Brigham And Women's Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
138
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
15



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 5h 30m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: VERY GOOD

Positive Patient Ratings

No consistently positive ratings

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Brigham And Women's Hospital Stories



Mar 10, 2024, 3:57 AM
Brigham And Women's Hospital: "I had surgery on Jan 12, 2022, with Dr Lu, I was schedule for 10 AM, but I was called at 6 PM for back surgery, I don’t know at the time, why??, I finally was called at 6,!that my husband left bc I am from Springfield, and he was unable to stay, ( I arrived at the hospital at 7 AM, do the math) I was hungry, sitting in the waiting room with 5 spinal broken bones, in pain, and desperate., well I had the surgery and after one day, I was sent home on a 2 hours trip., well after this surgery I was seen only once, and all my back troubles, pain in my legs and hips that I cannot control., I had been calling and spoken with this David, and they refused to give me an appointment to see some doctors, they cut me open ( an incision about 14 inches, I had been fused from L one, to S one, an operation that had affected my hips and legs, I haven’t seen anyone in over two years, I am bedridden more, and what this David does with his rundown is: sending me to different doctors in which when I see them, they wouldn’t do anything and the 3 that I had seen, they just recommend that I should go back and seen Dr Lu, but this David had refused to make me an appointment and in the meantime I am fighting my back, hips, and leg pains the best I could, how can this place be so unreal and unreachable to treat a human being in this century., please, I am dying with pain, this surgery ruin my life, and I am at my wits ends trying to make an appointment with any doctor there, it’s being 2 years now that I haven’t been seen after that traumatic operation, what can I do?? This sucks, am I in an African country??, no, this is woman Bingham best???, seriously " - Eva

Jan 12, 2023, 9:32 PM
Brigham And Women's Hospital: "Wait time is much longer. 6+ hours and still waiting." - Lauren

Dec 06, 2022, 9:59 PM
Brigham And Women's Hospital: "6 hour wait, sat next to someone who had been here for 8 even after being brought in an ambulance. " - Jack

Jul 26, 2022, 4:58 AM
Brigham And Women's Hospital: "I have been waiting 9 hours to be seen. My PCP even sent in an order to be admitted as soon as possible and it seems that meant nothing as I am constantly being told my situation is not enough of a priority. Absolutely disappointed with this treatment from such a "prestigious" facility. July 2022." - Alejandro

Jun 08, 2022, 1:15 AM
Brigham And Women's Hospital: "Been waiting 3 hours with chest pains an shortness of breath this is very sad this is called an emergency for a reason im appalled." - Darnell

Mar 21, 2022, 11:47 PM
Brigham And Women's Hospital: "Been waiting here since 8PM. Heard two nurses talk about how they mixed up a patients blood. Ridiculous and unprofessional and should not happen in a hospital." - Rachel

Feb 11, 2021, 8:58 PM
Brigham And Women's Hospital: "I have COVID.
I have been waiting in the ER for 5 hours.
I’m having trouble breathing.
I’m dizzy and in pain.
My PCP is Dr. Cotran.
My asthma Dr. is the head of the department Dr. Costa.
Extremely disappointed in the lack of care and concern that is nonexistent at this hospital tonite.
I’m appalled at what I am seeing in this ER."
- Kathleen


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