Baptist Memorial Hospital Ratings

6019 Walnut Grove Road
Memphis, TN 38120
Phone: (901) 226-5000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Baptist Memorial Hospital save lives? 3% worse than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Baptist Memorial HospitalNational Average
Heart Attack14.2%12.6%
Stroke13.1%13.9%
Heart Failure11.6%11.8%
Pneumonia19.6%18.2%



Infectious Disease at Baptist Memorial Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
57
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
16



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 37m

Serious cases where patients are admitted wait 3 hour and 38 minutes delay before admission to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Baptist Memorial Hospital Stories



Jun 08, 2024, 9:40 PM
Baptist Memorial Hospital: "Says 3.5 hours but we have been waiting 5.75 hours. THIS SITE LIES" - Dave

Sep 12, 2022, 2:43 PM
Baptist Memorial Hospital: "Finally after 6 hours in waiting room have been in a treatment room in er for 18 hours. No hospital beds apparently. Cleaning issues is what the staff is saying. No one cleans the rooms so it fills up the er rooms." - Karen

Sep 11, 2022, 7:20 PM
Baptist Memorial Hospital: "It has been 7 hours still in er waiting room. Sick people are leaving. They have no idea what's going on. If my husband was not critical with sepsis we would leave." - Karen

Sep 11, 2022, 4:48 PM
Baptist Memorial Hospital: "It's been 5 hours. Place is a zoo." - Karen

Sep 11, 2022, 3:13 PM
Baptist Memorial Hospital: "Hope you do not need emergency help. Rude staff, not enough staff and with a sepsis patient we have been in waiting room 4 hours now." - Karen

Sep 11, 2022, 3:13 PM
Baptist Memorial Hospital: "Hope you do not need emergency help. Rude staff, not enough staff and with a sepsis patient we have been in waiting room 4 hours now." - Karen

Aug 15, 2021, 8:25 PM
Baptist Memorial Hospital: "This is inaccurate by 2.5 hours" - Mary

Nov 19, 2020, 6:01 PM
Baptist Memorial Hospital: "Going to the er is a total mess. Total hours there 5 plus. I've been here since 12:15p. Still here waiting to be discharged for almost 2 hours. This wait time is ridiculous. No one should have to wait that long at any er. If they work together less talking about personal things. Things would go smoother. U talk to the Dr. About 20 mins total. The rest of The timevubr just waiting. SMH TO ALL THE HOSPITAL WITH 4TH PLUS WAIT TIME. STILL HERE after 5. I'm getting so inpatient. SHITTTT" - Ronaldlyn

Mar 13, 2020, 1:32 AM
Baptist Memorial Hospital: "This er sucks been here since 714pm waiting its 1231am now. I'll come back to update when seen. " - Tiffany


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