Adventist Healthcare White Oak Medical Center Ratings
11890 Healing Way
Silver Spring, MD 20904
Phone: (240) 637-4000
Silver Spring, MD 20904
Phone: (240) 637-4000
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Adventist Healthcare White Oak Medical Center save lives? 5% better than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Adventist Healthcare White Oak Medical Center | National Average | |
|---|---|---|
| Heart Attack | 11.9% | 12.6% |
| Stroke | 11.7% | 13.9% |
| Heart Failure | 11.2% | 11.8% |
| Pneumonia | 19.1% | 18.2% |
Infectious Disease at Adventist Healthcare White Oak Medical Center
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 22 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 4 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 6h 24mSerious cases where patients are admitted wait 15 hour and 23 minutes delay before admission to their room.
Patient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
Some patients praise:- Rooms and facilities are usually clean
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Nurses often fail to communicate
- Doctors often fail to communicate with patients
- Patients often don't receive help when they request it
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Adventist Healthcare White Oak Medical Center Stories
Dec 14, 2025, 7:12 PM
Adventist Healthcare White Oak Medical Center: "My husband was admitted to Adventist Healthcare While oak and spent 19 days. He has been admitted to other hospitals for long periods of time and I can say this hospital stay was horrible. Long wait times for staff to respond to call button, staff acting rude and uncaring. I made several complaints to charge nurse and each time they acted like they were going to fix the complaint but the rudeness and long wait times continued. I stayed with my husband for most of his hospital stay because I knew his care would be inadequate. He has cognitive issues so I wanted to be sure he got the care he needed. On the days I could not stay another family member would stay with him. I even told his Care Manager at the hospital that I am staying with him because of all the issues I was having. I had issues with communication from the doctors, him being given medicine that he should not be taking because he has kidney disease, having staff following orders when doctors wanted him out if bed to exercise and many other issues! Also had problems with receiving medical equipment that care manager ordered at discharge. I will avoid this hospital in the future!
" - Dorothy
Dec 14, 2022, 7:34 AM
Washington Adventist Hospital: "My friend went to your hospital er on 12/13. He went at 11:30 am, An xray was taken at 1400 and he wasnt seen by a doctor until 12:30am! I know that I will not be recommending anyone needing care in the ER to go to your hospital!!!" - Julia
